Support & Downloads

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Support

Greetings from the EscapeVPN Support Team! We are here to assist you with any challenges you may encounter while using our service on iOS and Android devices. Please find all the helpful resources and guides mentioned below. In case any futher information or assistance is required, please contact our team.

Getting Started

Download and Install

  1. Download the App
  2. iOS: Visit the App Store and search for “EscapeVPN.”
  3. Android: Visit the Google Play Store and search for “EscapeVPN.”
  4. Install the App: Follow the on-screen instructions to install the app on your device.
Create an Account

  1. Sign Up: Open the EscapeVPN app and tap on “Sign Up.”
  2. Enter Details: Fill in your email address and create a password.
  3. Verify Email: Check your email for a verification link and click on it.
  4. Log In: Use your email and password to log into the EscapeVPN app.
Connect to VPN

  1. Open the App: Launch the EscapeVPN app on your device.
  2. Select a Server: Choose a server location from the list.
  3. Connect: Tap the “Connect” button to start your secure VPN session.

Troubleshooting

Connection Issues

 

  • Check Internet Connection: Ensure your device is connected to the internet.
  • Server Selection: Try switching to a different server location.
  • Reinstall the App: Uninstall and reinstall the EscapeVPN app.
  • Restart Your Device: Restart your phone or tablet and try connecting again.
Login Problems

 

  • Forgot Password: Tap on “Forgot Password” on the login screen to reset your password.
  • Email Verification: Ensure you have clicked on the verification link sent to your email. Check your spam folder if you didn’t receive it.
App Crashes or Freezes

 

  • Update the App: Make sure you have the latest version of EscapeVPN installed.
  • Clear Cache: Clear the app cache from your device settings.
  • Contact Support: If the problem persists, contact our support team for further assistance.

 

Contact Support

 

If you need further assistance, our support team is here to help. You can reach us via: