Refund Policy

Escape VPN Refund Policy

Effective Date: 30-05-2024

1. GENERAL REFUND POLICY

At Escape VPN, we strive to provide the best possible experience for our users. If you are dissatisfied with our service, we offer a refund policy outlined below.

2. ELIGIBILITY FOR REFUNDS

Refunds are available under the following conditions:
The refund request is made within 30 days of the original purchase date.
The service has been used in accordance with our Terms of Service.
The request is not due to a violation of our Acceptable Use Policy.

3. HOW TO REQUEST A REFUND

To request a refund, please follow these steps:

1. Contact Support: Contact our customer support team via support@escapevpn.com and provide your account details and reason for the refund request.

2. Refund Processing: Our support team will review your request and process the refund if it meets our eligibility criteria. Refunds will be issued to the original payment method used during purchase.

4. NON-REFUNDABLE SERVICES

Certain services and situations are not eligible for refunds, including:

– Add-on services or features purchased separately from the main VPN subscription.
– Refund requests made after 30 days from the purchase date.
– Accounts terminated due to a violation of our Terms of Service.

5. PARTIAL REFUNDS

In certain cases, partial refunds may be granted:

If you have used the service for a significant portion of the subscription period, a prorated refund may be offered at our discretion.

6. REFUND PROCESSING TIME

Refund processing times may vary depending on your payment method:

– Credit/Debit Cards: 5-10 business days
– PayPal: 3-5 business days
– Other Payment Methods: 5-15 business days

7. CONTACT INFORMATION

If you have any questions or need assistance with your refund request, please contact our support team at:

– Email: support@escapevpn.com

8. CHANGES TO REFUND POLICY

Escape VPN reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and we encourage you to review our refund policy periodically.

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Escape VPN
support@escapevpn.com